What Happens Next

Thank you for reaching out to Thrive Feeding Clinic. Here’s what to expect once you’ve submitted your New Client Enquiry Form.

1. We Review Your Enquiry

Our admin team will look over the information you’ve provided and determine the most appropriate next steps. We’ll contact you as soon as possible to discuss:

• appointment options
• clinician availability
• fees and funding
• what to expect at your first session

2. Your First Appointment

Your initial appointment focuses on understanding your feeding or swallowing concerns, your goals, and relevant medical or developmental history. Depending on age and needs, this may include:

• discussion with you or your family
• observation of feeding or mealtime patterns
• oral‑motor or swallowing assessment
• review of reports or medical information

After the assessment, your clinician will outline recommended next steps, which may include therapy, strategies, referrals or a written report.

3. Fees & Funding

Standard Therapy Rate

Our standard fee for therapy sessions is $193.99 per hour.

Assessment Fees

Assessment fees vary depending on the type of assessment and the time required. Your clinician will discuss the expected structure and duration before booking.

Funding Options

We accept:

• Private paying clients
• Medicare EPC/CDMP (rebate of $61.80 per session unless safety net reached)
• NDIS (NDIA-managed, self‑managed and plan‑managed)
• Private health insurance (depending on your cover)

If you’re unsure which option applies to you, our admin team can help.

4. Forms You’ll Need (after your appointment is confirmed)

Once your appointment is scheduled, we’ll send you the forms you need to complete before your first session. These usually include:

• New Client Information Form
• Consent Form
• Any relevant medical or therapy reports (if not already provided in your original enquiry)

5. Who We See

We support:

• infants with breastfeeding or early feeding needs
• children with feeding, sensory or oral‑motor challenges
• adults with swallowing or mealtime difficulties
• older adults with dysphagia or age‑related feeding changes
• families needing multidisciplinary feeding support

If you’re unsure whether we’re the right fit, reach out — we’re happy to guide you.

6. Location & Parking

We are located at:

Level 3, Sky Central West, 28-38 Smart Street, Charlestown NSW 2290

Parking is available nearby, and our clinic is accessible for prams, wheelchairs and mobility aids.

7. Key Policies

A quick overview of our most important policies. Full details are available on our Policies page.

Cancellation Policy

We require notice if you need to cancel or reschedule. Late cancellations or missed appointments may incur a fee.

Communication Policy

We aim to respond to messages within a reasonable timeframe. Clinical questions may be addressed during appointments.

Consent & Privacy

We follow strict privacy and confidentiality standards. Your information is stored securely and used only for clinical purposes.

8. Preparing for Your Appointment

To help your session run smoothly:

• bring any relevant reports or referrals
• bring feeding equipment you normally use (bottles, utensils, cups, etc.)
• bring a small selection of familiar and unfamiliar foods (if appropriate)
• arrive a few minutes early to settle in

If you’re attending with a child, feel free to bring comfort items or anything that helps them feel safe.

Questions?

We’re here to help.
If you’re unsure about booking, funding, forms or what to expect, contact our admin team anytime.

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New Clients — Mini FAQ